Refund policy
CAN I RETURN SOMETHING I PURCHASED?
We can offer returns or exchanges for goods providing that they satisfy the following conditions:
- You have a valid proof of purchase/receipt.
- Goods must be in a resaleable condition
- It is within 10 days of purchase
We cannot accept returns or exchanges on
- Change of mind
- Intimate or sanitary goods
- Used or damaged goods
I HAVE RECEIVED FAULTY/DAMAGED/INCORRECT ITEM.
Please contact us within 7 days if you have received a faulty/damaged/incorrect item, with a detailed description of the product fault and a photo if possible. We may require further information from the product so please do not dispose of the product.
WHAT'S THE PROCESS?
1. Please contact us within 7 days of receiving a faulty, damaged, or incorrect item. Please wait for us to get back to you before sending your item back to us, as this will make the process much easier.
2. Our team will assess your request and will contact you via email as soon as possible.
3. If eligible for a refund, it will be processed to the card used for the original payment.
For returns or exchanges, we will contact you via email with instructions on how to send your item back to us.
Please note that refunds can take up to 10 business days, though they usually appear within 1–3 business days. If you do not receive your refund after 10 business days, please contact us. We will provide you with an Acquirer Reference Number (ARN), which you will need to give to your bank. Please note that we cannot contact your bank on your behalf, as only your bank can trace the refund using the ARN.
If you are returning an item, please ensure it is packaged securely so it reaches us safely.
4. We will check your returned item and process your exchange if eligible, and be in touch as soon as your return is complete.
ANY OTHER QUESTIONS?
Please contact us, and we will get back to you as soon as possible.
Our refunds and return policy is in addition to your statutory rights under the Competition and Consumer Act and similar laws.
